This modular e-learning course "Supportability Engineering, a practical approach" has been created and developed based on real life experiences of a career in Supportability Engineering. It has been influenced by the working relationships and the knowledge gained from colleagues. While there are many, I wish to acknowledge the following:
My thanks for the Friday lunchtime classes that you presented on everything Supportability, invaluable.
My thanks for the unconditional assistance in completing projects, your guidance and expertise in the use of Opus and Simlox and the fun of presenting topics together at the Systecon User Group.
This course was built on my personal experiences from a career in Supportability Engineering. Such a career would not be possible without the continuous mentoring and training given to me by many of my contemporaries. In addition, there has been a lot of time spent reading books and articles. My particular thanks go to the authors:
Authored by:
Dr. Jezdimir Knezevic
Authored by:
U Dinesh Kumar, John Crocker, Jezdimir Knezevic and M El-Haram